Refund policy
At Little Manta, we want you to love your purchase. We have a 30-day money back guarantee, which means you have 30 days after receiving your item to request a return or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging, including all accessories and documentation.
How to Request a Return or Refund
To start a return or exchange, please contact our customer service at team@littlemanta.com with your order number.
All requests require photo or video proof submitted at the time of the claim. We are unable to process any return or refund request without this.
Accepted reasons for return:
- The item arrived damaged or broken
- The item arrived defective and is not functioning as intended
- You received the wrong item
For damage or defect claims, your proof must clearly show the condition of the item and the specific issue. For functioning concerns, your proof must show what the product is not doing as expected. Claims submitted without clear evidence will not be approved.
Note: Return postage is the customer's responsibility, unless the item is defective, damaged, or incorrect.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases, Little Manta will cover return shipping costs.
Restocking Fees
A 15% restocking fee applies to all approved returns.
This fee covers inspection, processing, and inventory handling.
The same 15% restocking fee applies to:
Unopened packages
Parcels refused upon delivery
Parcels left unclaimed and automatically returned to us
Exceptions:
The restocking fee may be waived only if the item arrived damaged or defective.
Each case is reviewed individually.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. For hygiene and safety reasons, certain items may not be eligible for return these products will be clearly marked as non-returnable on the product page. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, custom items, or gift cards.
Return Conditions
If your return request is approved, the item must be sent back to our warehouse within the return window.
To qualify for a refund, the returned item must meet all of the following:
- Unused and in the same condition as received
- All original tags still attached
- In its original packaging with all accessories and documentation included
Refunds are only processed after the item has arrived at our warehouse and passed inspection. If the item shows signs of use, missing packaging, removed tags, or any condition different from how it was shipped to you, the return will not be accepted and no refund will be issued.
We recommend keeping your proof of postage until your refund has been confirmed.
How to Return an Item
1.Contact Us
Email us at team@littlemanta.com with your order number and reason for return.
2.Pack Your Item
Securely repack the item in its original packaging with all included materials.
3.Send It Back
Follow the return instructions provided in your return authorization email and drop the package off at the designated carrier.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Alternatively, contact us and we'll help arrange an exchange.
Order Cancellations
Orders may be cancelled within 30 minutes of purchase, free of charge.
Once processing has begun, cancellation requests are no longer guaranteed and may be refused depending on the status of the order.
Approved cancellation requests submitted after the 30-minute window may be subject to an 5% processing fee to cover payment processing, handling, and operational costs already incurred.
After delivery, a return may be requested in accordance with the return policy outlined above.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at team@littlemanta.com.
Contact Information
Shop name: Little Manta
Email: team@littlemanta.com
Phone: +1 206 291 7548
Support hours:
Monday - Friday, 9.00 AM - 5.00 PM (PST)
Our customer service team will usually get back to you within 12-24 hours on weekdays.
Business address:
10021 12th Ave SE, Everett, Washington 98208-4817, United States
Warehouse address:
2540 Rock Springs Rd, Buford, Georgia 30519, United States